How a call centre job turned a drug addict's life around
Nicola's heroine addiction sent her on a cycle of offending that saw her in and out of prison 12 times.
It was a downward spiral from which she struggled to escape.
That was until a scheme to help her back into work saw her employed in a call centre while in prison.
"That was the turn-around point in my life," she said.
There are now 200 inmates in Wales involved in the scheme that is hoped will reduce the level of re-offending.
