'I've had no heating through two winters,' says Northamptonshire tenant

A tenant has said she has had no heating in her housing association home for the past two winters.

Naomi Handscombe, from Lilbourne in Northamptonshire, said she has been waiting for Futures Housing Group (FHG) to replace her faulty boiler.

Ms Handscombe said she wanted to buy the house but could not do so until the boiler and her windows were fixed.

FHG said it was talking to the customer and was hoping to resolve the situation.

Ms Handscombe, who recently got married, said: "For two winters now, we have had the freezing cold weather with no heating or water.

"We went on a beautiful honeymoon, came back and had no heating."

She added that FHG had sent contractors to repair the boiler on several occasions but it has always stopped working.

The windows are also in need of replacing but Ms Handscombe said this has yet to take place.

Ms Handscombe wants to buy the property but believes the housing association should resolve the issues first or reduce the price.

A spokesperson for FHG said: "The boiler has had some ongoing issues but it has now been completely overhauled and was working normally following our last visit. We are not replacing any oil-fired boilers at the present time as we are planning to phase them out.

"We are in the process of organising new seals for all the windows in the property as well as one complete replacement, which is currently on order."

For Ms Handscombe, everything is far from being resolved.

"I cry a lot," she said. "My mum was supposed to be coming up the weekend, but she can't because there's no heating. My grandchildren can't come. It's made me feel rubbish."

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