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Energy UK boss: Businesses want to help not debt collect

Chief executive of Energy UK, which represents energy companies, says the energy industry would rather help customers who are struggling to pay their bills than send in debt collectors. Speaking to the BBC, Emma Pinchbeck said she hoped the government would also provide more support to consumers.

3 February 2022

Efficient energy use

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Jonathan Brearley

Energy firms warned their reputations are on the line

Adam Scorer

Prepayment meters: 'We need to review the whole system'

A woman holding LED lights

Should I swap my bedroom bulb for battery lights?

Christmas lights in Coventry

Spiralling energy bills hit Christmas lights fans

Coventry & Warwickshire

Scott Golbourne and Cameron Wright

Former Wolves footballer tackling home energy bills

Birmingham & Black Country

Tiny house

Tiny off-grid home avoids soaring mortgage costs

How to save energy when cooking

'You could save money by cooking differently'

Man in hi-vis drills a hole in the outside of a house

Rising bills put focus on home energy efficiency

Northern Ireland

Vox

People worried for future following price cap rise

Woman concerned about bills sat at table

Cost-of-living crisis 'worse than pandemic'

Hampshire & Isle of Wight

Nicola Sturgeon

Nationalised energy should be an option - Sturgeon

Scotland politics

Pauline Sinclair

Energy company refusing to connect my new home

NE Scotland, Orkney & Shetland

Dr Svitlana Krakovska

‘Think about us’ says Ukrainian climate scientist

Science & Environment

A smart socket with a green light.

This plug socket tells you if your energy is green

Harry Cook

'Solar energy helps me save every month'

Energy prices

Will your energy cost more due to where you live?

Dave Davies

'How do we survive when costs increase even more?'

Stephen Holford lights candles in his passive house

'Why aren't more houses built this way?'

Joe Cooke

Shop fridge doors 'could save power for 50k homes'

Energy and petrol price rises, along with the cost of living, is leaving some families struggling.

Family struggles with rising cost of living

Country home blanketed in snow

Snowy Saturday as Storm Bert sweeps the UK

Parts of the UK are blanketed in snow, as the storm causes travel disruption and power cuts.

A snowy tree in Llanuwchllyn, Gwynedd

Watch: Snowy scenes as cold snap hits UK

Several weather warnings have been issued as the first snow of the season hit parts of the UK.

A group of schoolchildren in purple jumpers singing Happy Birthday to King Charles

Children sing Happy Birthday to the King

The monarch smiled as the group of youngsters sang to him with their teachers during a visit for a food poverty project.

A composite image of June Spencer as a young and older woman

Watch: June Spencer recounts her lifetime on The Archers

The radio star, who played Peggy Woolley in The Archers, has died aged 105.

Antonio Banderas looking at a Blue Peter badge next to Olivia Colman who is excitedly putting her badge on. A sign in the background reads Paddington in Peru

Watch: Colman's Blue Peter badge delight baffles co-star

The Oscar-winning actress appeared overwhelmed with joy when presenter Shini Muthukrishnan awarded her the badge.

Prince William playing rugby with school children in Cape Town

Prince William plays rugby with children in Cape Town

The Prince of Wales is on a trip in South Africa promoting his Earthshot environmental prize.

a woman looking at an off-screen interviewer. Her gaze is direct and she is wearing a black top and plum-coloured lipstick

'Little girls were threatened in the most depraved way'

Catherine Kierans from the PPS explains how Alexander McCartney abused young girls online.

King Charles standing at a podium

King: 'It is vital that we understand our history'

King Charles says says "the most painful aspects of our past continue to resonate" in a speech to Commonwealth leaders.

A still from the bodycam footage showing the moments before Chris Kaba was shot

Bodycam video shows moments before Chris Kaba shooting

Police release bodycam footage showing moments before Chris Kaba is shot.

Scorpion

'Our flatmate found a scorpion in her Shein parcel'

A university student had a shock when she found a live scorpion in a clothing parcel from fast fashion firm Shein.

Princess of Wales

Kate in Southport for surprise first public visit since chemo

The Princess of Wales arrives in Southport for her first official engagement since finishing cancer treatment.

Learner motorbike rider uses phone while overtaking

Watch: Dangerous driving caught on camera

More people are being prosecuted for dangerous driving thanks to a huge increase in footage submitted to police by the public.

King Charles dancing

'He's got the moves' - King tries Samoan dance

The King and Queen met guests representing the Commonwealth at a St James's Palace reception.

Prince William and David Beckham pose in front of a helicopter

'East End boy' Beckham helps with Prince William fundraiser

Beckham says he was "excited and proud" to help raise money for the London Air Ambulance service.

Prince Harry smiles at WellChild Awards

Prince Harry arrives in London for charity awards

Prince Harry poses for photographs as he visits London for the WellChild Awards ceremony.

Harrison in the water, the sun is shining on the water and there is a boat behind him

Teenager swims Bristol Channel before rugby game

Harrison, 15, swam "non-stop" for several hours, then played rugby the next morning.

Huw Edwards outside court

Watch: Silent Huw Edwards arrives at court

The former BBC News presenter has arrived at Westminster Magistrates’ Court filmed by TV cameras, photographers and watched by journalists.

Gary Lineker, Joe Hart and Danny Murphy sit in the Match of the Day studio, with a backdrop of the Royal Albert Hall

Match of the day or Last Night of the Proms? Well, it's both!

To mark the 60th anniversary of Match of the Day, the football pundits had a go at some Proms commentary.

King Charles grins as three rugby players wearing black New Zealand t-shirts give him hug

Watch: King surprised by 'very healing' hug with rugby players

King Charles laughed after accepting the surprise offer from a player on New Zealand's women's team.

Emily Maitlis

Emily Maitlis reflects on impact of Prince Andrew interview

The 2019 interview, widely viewed as a "car-crash", saw the prince talk candidly to Maitlis about his friendship with convicted sex offender Jeffrey Epstein.