Customer service6 May 2025Face-to-face customer service returns at council Some residents struggle to make contact online and by phone, says Brighton & Hove City Council.6 May 2025Sussex21 Apr 2025'I was careful and followed instructions closely, but still lost my crypto'A customer's experience highlights issues dealing with cryptocurrency, where many regular banking safeguards do not apply.21 Apr 202531 Jul 2024AI phone assistant to answer some council callsAsk Tom will be able to listen to and answer customers who call the council with queries.31 Jul 202425 Jan 2024Virgin most-complained about broadband providerThe company says the latest data from regulator Ofcom "falls far short of our expectations".25 Jan 2024Technology9 Aug 2023Trading standards law to be enforced in OctoberThe new laws will bring Guernsey in line with the UK and have minimum requirements in for traders.9 Aug 202316 Nov 2022Callers to council give up 24% of the timeOxfordshire County Council's target is to answer 90% or more of its calls.16 Nov 2022Oxford5 Jul 2022Low prices becoming more important for shoppersAs complaints and prices rise, experts say businesses also need to focus on offering choice and value.5 Jul 2022Business27 Jun 2022Call for swift action on financial disputesThe Financial Ombudsman says it is dealing with more complaints about the response to reports of scams.27 Jun 2022Business9 Aug 2021Call centre operator to create 100 Stranraer jobsAscensos plans to open a "community-focused" hub in the town as part of a £1m investment.9 Aug 2021Scotland business...