Ask Tom will be able to listen to and answer customers who call the council with queries.

The company says the latest data from regulator Ofcom "falls far short of our expectations".

The new laws will bring Guernsey in line with the UK and have minimum requirements in for traders.

Oxfordshire County Council's target is to answer 90% or more of its calls.

As complaints and prices rise, experts say businesses also need to focus on offering choice and value.

The Financial Ombudsman says it is dealing with more complaints about the response to reports of scams.

Ascensos plans to open a "community-focused" hub in the town as part of a £1m investment.

Five ways to rethink how businesses can reach customers with disabilities.