Thames Water apologised after 17 homes in Alfold, near Cranleigh, were badly affected by heavy rain.

Thames Water says it is sorry and that teams are helping with the clean up of the area.

The regulator Ofwat's new powers prevent bonuses being funded from customer bills.

Thames Water says the incident is "very rare" after residents are told to run taps for two minutes.

Residents take action after sewage is pumped into two Gloucestershire rivers for thousands of hours.

The pipe near Reades Lane burst early on Monday leaving taps dry in the RG4 and RG9 postcode areas.

Thames Water said the leak was affecting supplies around Sonning Common and Henley-on-Thames.

Raw sewage is being dumped into London's rivers from at least 100 homes, a charity finds.