More than 23,000 ambulances spent over four hours outside A&E waiting to hand over patients in 2024.

Other people dialled 999 for a tight bracelet, a finger stuck in a beer bottle and toe nail mishap.

Peter Towndrow did not get to hospital until his son drove him in, despite his wife calling 999.

Jeremy Miles says despite "significant planning" there were more flu cases than predicted.

Bosses urge people to be mindful of calling 999 unnecessarily amid "significant pressures".

A woman who had to wait 12 hours for an ambulance says she thought she might die in her room.

The message comes after the Welsh Ambulance Service declared a critical incident on Monday evening.

More than 340 calls were waiting to be answered when the critical incident was declared.