GP surgery rated 'inadequate' by health watchdog

A Leeds GP practice serving more than 8,000 patients has been rated "inadequate" by the health watchdog.

Inspectors from the Care Quality Commission (CQC) said Manston Surgery, based in Crossgates Medical Centre, needed to make safety improvements and ensure staff had been properly trained.

The CQC has placed the surgery, which has a partner branch in Scholes, in special measures - meaning it will keep it under close review.

The surgery said it was working to deliver to the CQC's recommendations.

In its report, which followed an inspection in January, the CQC said that patients received effective treatment and that staff treated people with "kindness and respect".

But it also highlighted a number of shortcomings, including a failure "to ensure the proper and safe management of medicines and equipment".

Background record checks were also not in place for some employees, the CQC said, with the "culture" of the practice not allowing staff to raise concerns.

The watchdog said a failure to improve "will lead to cancelling their registration or varying the terms of their registration within six months".

Sheila Grant, CQC's deputy director of operations for the North, said: "It was concerning to see a lack of strong leadership displayed by the provider which had created a culture that didn’t support staff to provide high-quality care and treatment.

"We have told Manston Surgery where we expect to see rapid and widespread improvements and will continue to monitor them closely to keep people safe while this happens."

Ms Grant added: "We will return to check on their progress and won’t hesitate to take further action if people are not receiving the care they have a right to expect."

In a statement, the surgery said it was working with the West Yorkshire Integrated Care Board (ICB), which oversees healthcare in the region, to ensure the CQC's recommendations are "met in full".

"The CQC and the ICB were assured that patients received effective care and treatment that met their needs at the practice," it said.

"Staff dealt with patients with kindness and respect and involved them in decisions about their care."

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