Home care provider placed in special measures

A Birmingham home care provider has been placed in special measures and ordered to improve.

Dresden Care Services, based on Corporation Street, was judged as inadequate in a report published on Wednesday, after inspectors from the Care Quality Commission (CQC) visited in February.

The company provides personal care to people in their homes, but inspectors said managers had not tackled safety concerns and risks were not being properly considered.

The BBC has approached Dresden Care Services for comment.

Amanda Lyndon, CQC deputy director of operations in the Midlands, said inspectors found leaders had not made improvements following a previous report.

She said: "While staff put people's support plans in place, the plans lacked detail on health conditions and didn't consider potential risks such as an unsafe home environment due to clutter."

Staff were not considering people's individual needs which meant the service was not "person-centred", she said.

They were supporting some people with learning disabilities and autism, but could not show how this shaped their work.

She also said the company had not understood the importance of responding to safeguarding concerns, after a person had an epileptic seizure in the bath, but staff failed to report it to the council's safeguarding team.

"We have told leaders where rapid and widespread improvements are urgently needed," she said. "We will continue to monitor the service closely to make sure people are kept safe."

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