Lessons to be learnt from royal tech issues - firm

The director of a software company has said the failure of the livestream during Guernsey's royal visit could have been avoided.

Viewers from the island, the UK and further afield had voiced their disappointment on social media after the stream crashed during the visit of King Charles III and Queen Camilla last week.

Guernsey software company Armstrong Resilience said lessons had to be learnt from the tech failure.

Internet provider Sure apologised and said the demand was higher than expected.

Chris Oliver, from Armstrong Resilience, said top businesses planned for challenges ahead of the start of major events instead of reacting on the day.

"'Lessons learnt' is the most important thing out of this," he said.

"If something doesn't work well and we're visible on a world stage... that is why this had got lots of attention."

He said capacity planning should be an important consideration.

"Hopefully those folk who were involved in capacity planning and putting the technology together will be examining that," he added.

Sure said the demand on its network was "much greater than we had anticipated" during the royal visit.

The company apologised to "anyone who couldn’t access their data as normal".

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