Care provider rated 'outstanding' by regulator

A care provider in Nottinghamshire has been rated "outstanding" after an inspection by a Government regulator.

The Care Quality Commission (CQC) said Lillie-Rose Home Care, based in Bircotes, Nottinghamshire, scored top marks on its care and management along with "Good" ratings on its effectiveness, safety and responsiveness.

The service provides care and support for both older and younger people living with dementia and those with physical disabilities in their own homes.

Greg Rielly, from the CQC, said: "Leaders and staff at Lillie-Rose Home Care should be proud of the many positive findings of this report and the high-quality care they are providing."

Inspectors said the service regularly reviewed people's health, care and wellbeing with them, which meant they could effectively update and monitor care plans and risk assessments.

CQC officials added people knew how to give feedback or make complaints and were confident the service "took these seriously and acted on it".

The provider was also praised for helping users understand their care and treatment so they could make informed decisions.

Staff also "involved relatives and families" in making decisions in people's best interests "where they did not have capacity".

Mr Rielly said: "During our inspection, we found an organisation that cares deeply about providing people with the very best care and support possible.

"Leaders and staff had created a shared vision and culture that was based on listening, learning and trust which had a positive impact on people using the service.

"People and relatives spoke positively about the quality of their care and described being treated with kindness and compassion.”

Follow BBC Nottingham on Facebook, on X, or on Instagram. Send your story ideas to [email protected] or via WhatsApp on 0808 100 2210.